Responsibilities

Reporting to the Operations Director, your primary focus will be to strengthen relationships through successful execution of administration and b2b customer support. Managing a global portfolio, each business unique with their requirements and enquiries, you’ll quickly learn about the MTM industry and the partners we supply. You will work autonomously across administration duties, customer service, order flow management, and manufacturer partner and supplier relationships.

Customer service excellence, primarily email and phone communication.
Manage a growing portfolio of existing b2b accounts, ensuring maintenance and development of account relationships. Building trust through open and proactive communication.
Administration duties – Daily order management, accounts receivable (basic), data tracking, new account setups, manage incoming/outgoing logistics, handle customer feedback & resolution.
Training of new b2b accounts, ensuring a smooth transition to us supplying their business product needs.
Work collaboratively with our international teams, external manufacturing partners and suppliers.
Flexibility to work 1-2 hours per/wk. outside of standard office hours due to international time zones.

Requirements

2-3 years’ experience in a customer service or account support role
Customer service excellence, customer-centric mindset with the ability to adapt to different personalities
Exceptional attention to detail, with the ability to multi-task and prioritise time management effectively
Ability to work autonomously and self-manage customer priorities
Tech-savvy, with a continuous improvement and hands-on mindset. Ability to foresee recurring operational and customer requirements as a need to come up with long term solution
Fluent in English, both verbal and written communication
Dutch, German, French or Spanish language/s also beneficial as additional but not a requirement.
Interest in fashion, MTM preference but not required

What we offer

Being part of an early-stage, but fast-growing company providing strong personal development and growth opportunities
Competitive salary, with room to grow in both role and salary
High impact role – you will have the freedom to make this role your own and influence our ongoing transformational journey
Beautiful office/showroom located in the Houthavens, Amsterdam, with work-from-home hybrid model
Clothing budget to order your own made-to-measure (MTM) items
Company laptop
Phone allowance to arrange your own subscription

Jerome Clothiers

Account Support - Administration / Client Services (Fashion)

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