The Job

Ensure the timely and effective resolution of incidents to minimize business disruptions and maintain service quality within the SAP program.

Your Mission

Incident Management
•   Coordinate and manage the incident lifecycle across all key steps, from “Detect” to “Improve”;
•   Responsible for stichd’s incident management process and framework with focus on SAP S/4 and key ecosystem solutions around integrations, WMS, SCM, PLM, etc.;
•   Set up and lead incidents taskforces, include and collaborate with technical teams to put short-term mitigations in place;
•   Document findings and share lessons learned to prevent future incidents;
•   Prioritize incidents based on impact and urgency.

Communication & Stakeholder Management
• Act as the primary point of contact for ongoing incidents;
• Provide regular updates to stakeholders on incident status and resolution progress.

Continuous Improvement
•   Define concepts for long-term incident resolutions, supported by other technical team members;
•   Ensure all incidents are logged accurately and updated regularly;
•   Identify trends and patterns in incidents to proactively address potential issues;
•   Recommend improvements based on learnings from solved incidents;
•   Monitor and report on incident management performance metrics.

Your Talent

• Relevant Master or Bachelor’s degree;

•   3+ years of experience in incident response and management;
•   Experience with SAP is a must, preferably in SAP S/4 and key ecosystem solutions around integrations, WMS, SCM, PLM, etc.;
•   Sharp analytical and problem-solving abilities;
•   Ability to work under pressure during critical incidents;
•   Great collaboration, interpersonal, and communication skills;
•   Work self-directed and independently;
•   Ability to understand business processes from a (internal) customer perspective.

We Offer

This role is based in ‘s-Hertogenbosch, the Netherlands. Working remotely from other countries is not possible.
•   Our salaries are based on 38 hours per week, but fulltime work is 40 hours per week. Instead, you choose between a lot of holidays; 40 per year ór choose for a 40-hour salary per month with still 28 holidays. You can switch every six months;
•   Annual bonus scheme;
•   New hires (introduction) days with all new colleagues from all our global offices;
•   Great offer of e-learnings and a training offer for personal development;
•   Enough free fruit for you daily vitamins;
•   Provided lunch for low cost;
•   Choose between lease-bike, NS Business Card or travel by car for € 0,23 per km (>10km).
•   8% holiday allowance, employee insurances and a good pension scheme;
•   Employee discount on the PUMA, Levi’s, Fuelforfans and BMW Lifestyle websites;
•   Hybrid working. On fulltime basis 3 days in the office and 2 days at home (incl. allowance for home working);
•   Flexible working hours, modern workspace and a good working atmosphere;
•   International working environment with colleagues of more than 50 different nationalities;
•   Wellbeing activities (f.e. yoga and bootcamp);
•   Community involvement (stichd impact tool);
•   stichd drinks 5/6x per year in the city center of Den Bosch;
•   Work hard, play hard. Our stichd-events are legendary.

About Us

As a family of experts - currently employing over 750 people - we focus on creating exceptional products within our categories. From branded socks and underwear to fashionable swimwear and iconic fanwear, we are proud to Consciously Craft Convenience for customers and consumers.

Partnering with global A-list brands our current brand portfolio includes PUMA, Tommy Hilfiger, Levi’s, Head and Calvin Klein for our Essentials. For our Fanwear business: Ayrton Senna, BMW Motorsport, Formula 1, Formula E, Mercedes F1 Team, Williams Racing, Porsche Motorsport, Scuderia Ferrari F1 Team, Aston Martin F1 Team and Manchester City Football Club. And for our Lifestyle business: BMW Lifestyle.

Through weaving together Design, Sales, Logistics, Marketing and Digital, we create a seamless one-stop-shop environment. A member of the PUMA Group, stichd is a licensee with its head office located in ‘s-Hertogenbosch, the Netherlands. In addition, stichd has a global presence with sales offices throughout Europe, China, in Southeast Asia and North America. The company’s warehousing and logistics are in Tilburg, Netherlands, Mexico City, Malaysia and the United States of America.

If you’re interested in this position and meet the requirements, click 'Apply' now!

Acquisition as a result of vacancies is not appreciated.

stichd provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at stichd and PUMA and we do not tolerate any form of harassment or discrimination.

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Incident Manager (SAP)

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