The Job

We are currently in search of a Sales process Coordinator to join our team and support in streamlining our Order-to-Cash processes. As a valuable member of our order management team, you play a critical role in simplifying and optimizing the Order-to-Cash process to enable faster customer response, reliable lead times, and higher customer satisfaction. By supporting the standardization and optimization of processes, we aim to ensure scalability and readiness for the company's growth trajectory.
You work closely with the international sales support teams and warehouse to ensure that order processing and stock allocation are aligned with business priorities and warehouse capacity. You also drive continuous process improvements to the Order-to-Cash process to ensure sales support is prepared to act efficiently. Acting as the liaison between international sales support and internal operational & planning teams, you will facilitate seamless collaboration and alignment.

Your Mission

Streamline and simplify the Order-to-Cash processes to achieve faster customer response times, more reliable lead times, and greater customer satisfaction;
Provide ongoing support to local sales teams on order processing topics, capacity allocation, and troubleshooting to ensure optimal fulfillment in collaboration with local sales support key users;
Allocate and prioritize orders based on warehouse capacity and business needs, ensuring that sales orders align with stock availability and logistics constraints;
Support the Operational Excellence team to drive continuous improvements in sales processes, optimizing order handling and ensuring efficient and accurate Order-to-Cash operations;
Manage the day-to-day operational challenges within the order management process and ensuring accuracy and compliance with organizational frameworks in order book management;
Understand the commercial needs and service levels required by customers, working with commercial excellence team to identify and resolve root causes of non-performance, while suggesting process improvements;
Collaborate closely with sales support teams, logistics, and planning teams to ensure smooth interactions and proactive communication around order book challenges;
Manage the operational tasks related to EDI and VMI processes, ensuring accuracy in data exchange and supporting automated order processing systems
Implement best practices and industry standards to optimize processes and reduce cycle times;
Monitor key performance indicators (KPIs) to identify areas for improvement and implement process enhancements.

Your Talent

Bachelor in commercial, business administration, business studies / management or equivalent;
Experience in similar positio;
Excellent analytical and problem-solving skills;
Ability to collaborate effectively with cross-functional teams;
Detail-oriented with a commitment to accuracy and compliance;
Experience with ERP systems (SAP) is a plus;
Exceptional communication and interpersonal skills.

This role is based in Den Bosch, the Netherlands. Working remotely from other countries is not possible.

To apply for this role, you must already have the legal right to work in the Netherlands. We will not apply for work or residence permits.

We Offer

•   1-year contract with option for extension to permanent contract;
•   Salary per month based on 38 hours per week, depending on education and experience;
•   Our salaries are based on 38 hours per week, but fulltime work is 40 hours per week. Instead, you choose between a lot of holidays; 37 per year ór choose for a 40-hour salary per month with still 25 holidays. You can switch every six months;
•   Annual bonus scheme;
•   New hires (introduction) days with all new colleagues from all our global offices;
•   Great offer of e-learnings and a training offer for personal development;
•   Enough free fruit for you daily vitamins;
•   Provided lunch for low cost;
•   Choose between lease-bike, NS Business Card or travel by car for € 0,23 per km (>10km).
•   8% holiday allowance, employee insurances and a good pension scheme;
•   Employee discount on the PUMA, Levi’s, Fuelforfans and BMW Lifestyle websites;
•   Hybrid working. On fulltime basis 3 days in the office and 2 days at home (incl. allowance for home working);
•   Flexible working hours, modern workspace and a good working atmosphere;
•   International working environment with colleagues of more than 50 different nationalities;
•   Wellbeing activities (f.e. yoga, pilates and bootcamp);
•   Community involvement (stichd impact tool);
•   stichd drinks 5/6x per year in the city center of Den Bosch;
•   Work hard, play hard. Our stichd-events are legendary.

About Us

As a family of experts - currently employing over 750 people - we focus on creating exceptional products within our categories. From branded socks and underwear to fashionable swimwear and iconic fanwear, we are proud to Consciously Craft Convenience for customers and consumers.

Partnering with global A-list brands our current brand portfolio includes PUMA, Tommy Hilfiger, Levi’s, Head and Calvin Klein for our Essentials. For our Fanwear business: BMW Motorsport, Formula 1, Williams Racing, Porsche Motorsport, Scuderia Ferrari F1 Team, Aston Martin F1 Team and Manchester City Football Club. And for our Lifestyle business: BMW Lifestyle.

Through weaving together Design, Sales, Logistics, Marketing and Digital, we create a seamless one-stop-shop environment. A member of the PUMA Group, stichd is a licensee with its head office located in ‘s-Hertogenbosch, the Netherlands. In addition, stichd has a global presence with sales offices throughout Europe, China, in Southeast Asia and North America. The company’s warehousing and logistics are in Tilburg, Netherlands, Mexico City, Malaysia and the United States of America.

If you’re interested in this position and meet the requirements, click 'Apply' now!

Acquisition as a result of vacancies is not appreciated.

stichd provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at stichd and PUMA and we do not tolerate any form of harassment or discrimination.

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