Supervisor - Part or Full-time - Batavia Outlet

Zadig & Voltaire is a luxury brand founded in 1997.

The brand’s signature comes from its use of the finest materials such as cashmere, silk, and leather.

By revisiting wardrobe essentials with a relaxed yet unmistakably rock’n’roll twist, Zadig & Voltaire aims to embody the new definition of luxury: chic and effortless.

To view the current season: www.zadigetvoltaire.com

The Supervisor will welcome and assist customers throughout the entire sales process, always focusing on delivering the highest customer experience. As a Supervisor, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store management in building a store environment that nurtures creativity and employees development.

Expectations of the role :

Selling skills :

• Be a brand ambassador and embrace the brand Selling Ceremony
• Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
• Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
• Provide personalised advice and drive sales according to the customer’s needs
• Be able to build customer loyalty, understand customer relationship management
• Be able to communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces

Operations :

• Drive sales: Operating till system, take and process payments
• Manage the till and customers queuing efficiently
• Follow company policy and procedure
• Manage the needs of the customer including exchanges, credit notes and holds
• Offer each customer the opportunity to be on the mailing list
• Maintain the replenishment of bags, boxes etc
• Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
• Processing the deliveries
• Maintain a luxurious store environment and standards
• Answer calls promptly and efficiently, with a pleasant and welcoming manner
• Execute the loss prevention procedure and conducts regular inventories
• Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
• Follow the health & safety guidelines

Merchandising :

• Process deliveries (new collection, replenishment…), transfers
• Process the replenishment of the items on the shop floor according to the ZV Standards
• Support the Store Management in the VM guidelines implementation

Required knowledge & skills :

• Be a quick learner and good listener
• You must have excellent communication skills
• Excellent organization skills
• Understands and delivers a luxurious customer experience
• Able to suggest additional items as ad-on sales
• Understand the sales and financial targets
• Be quick operationally while having strong attention to detail
• You have to be adaptable and a team player
• Show passion about the retail and interest in fashion and retail market trends

Required qualities :

• Details focused!
• Strong verbal & written communication skills
• Problem solver! Adapt to new situation, be proactive!
• Great people skills, be enthusiastic, dynamic!
• Punctual
• Team player
• Flexible according to the working hours and situations
• Able to multi-task
• Be eager to learn, develop yourself and others.

DUTCH & ENGLISH REQUIRED